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Q: I see you offer some discounts for larger quantities. Can I mix colors or designs to meet quantity discounts?
A. Sorry, but no. The quantity discounts are designed for quantities of the exact same item.
Q: What exactly do you need for resale information?
A. We only sell to customers who sell candles and/or gift items and will resell our products. We are basically just looking for something that will substantiate that a new customer will be reselling our products. The easiest way to do this is to fax the information to 800-538-4638. Every city and state is different so we are flexible and will accept a resale license, a seller's permit, a business license, a federal tax ID (EIN), a state tax ID or equivalent. We do want an actual copy so we request that the document be faxed or scanned and emailed to sales@levinegifts.com. The email address levgifts@pacbell.net also works. The number only is not sufficient. The document must relate to selling candles or gift items.
We understand that in some states or circumstances, an actual license may not be required by the state and none may be available. In those cases, we have accepted links to web sites, copies of brochures or other substantiation. If you are a distributor for Scent-Sations, a link to your Scent-Sations or other candle related web site is all we need.
For customers in California, unfortunately we cannot make any exceptions with respect to the need for a copy of a license. We require a signed copy of a "Resale Certificate" which we will provide you, as well as a copy of a Seller's Permit from the State Board of Equalization. This is necessitated by the State Board of Equalization in California. For customers in California, links to web sites, copies of brochures or other substantiation are not sufficient.
If you are uncomfortable providing the actual tax number, please black out the number on your document before faxing or scanning. We are much more interested in knowing that you have a business selling our products than having the actual tax number.
Q: What size candle jars do your candle accessories fit?
A: Most of our jar candle accessories are deigned to fit standard round apothecary jar candles such as Yankee Candle and Bridgewater Candle. These candles have a round opening on the top equal to about 2-15/16 inches. The outside diameter is about 4 inches. Our jar shades and jar candle toppers fit inside the openings and the Candle Crowns and Candle Crown Toppers fit outside. The Candle Cachepots and Cachepot Warmers of course also fit outside the jars. The heating plate on our candle warmers is typically 4 inches in diameter.
Our baby jar shades are designed to fit baby apothecary jar candles from these same companies. These jars have an opening diameter of approximately 1-3/4 inches and a total diameter of about 2-1/2 inches.
We also have shades for Colonial At Home oval jars in all three sizes.
In determining whether our accessories will fit your jars, the diameter of the opening and the diameter of the jar is more important than the ounces. If you are unsure as to whether they will fit, you may purchase a sample by emailing us at sales@levinegifts.com with your address and credit card and what sample you want. We will also need the same resale information as with a regular order. We will charge your card for the sample and freight. It is very expensive to ship products back and we want to make sure they work for you first.
Q: How do your electric burners work?
A: Some burners work using a 25 watt light bulb, which heats the ceramic and melts the wax very slowly, maximizing the fragrance time. Some use a heating plate. The tin burners use 40 watt torpedo bulbs and the plug-in burners use small 15 watt bulbs. Each item's description should refer to whether it uses a bulb (and what type) or heating plate. Most electric burners are 2-piece items, so the top can be removed for cleaning.
Q: Where can I get replacement bulbs for the electric burners?
A: All of our electric burners take "candelabra base" light bulbs. You can use any 15, 25 or 40 watt bulb with a candelabra base as long as it physically fits the burner. The bulb does not have to be the exact shape as the bulbs we supply with the burners. You can also use 40 watt bulbs, which will melt the wax much faster, but makes the ceramic get very hot. We sell replacement bulbs. You can also typically purchase bulbs at any hardware store like Home Depot or mass merchant like Wal-Mart.
Q: Can I use oil or potpourri in the burners?
A: Most of our customers use wax, but our burners can also be used for potpourri or oil. Please follow the instructions from your oil or potpourri supplier as to how to use these products in a diffuser.
Q: What forms of payment do you take?
A: We accept Mastercard, VISA, American Express and Discover. We do not charge your card until just before the day of shipping. The charge may also be split into two payments. If you prefer to call in your card, you can choose "Customer will call with credit card" in the credit card drop-down field. We also take PayPal, and you can choose "PayPal" in the credit card drop-down field.
Q: How much do you charge for shipping?
A: We charge published UPS rates. Shipping costs vary by the weight of the order, the physical size of the order, and the distance from California, so it impossible for our web site to calculate actual shipping costs. The dollar value of the order does not matter to UPS. A 24 x 18 x 18 box costs about $35 to ship to the East Coast. It may contain 12 medium/large jar shades, 16 electric burners, 24 potpourri burners or 100's of candle crowns. So shipping costs can be as little as 10% to over 20%, and higher on closeouts. Excluding closeouts, shipping to the East Coast is typically about 20% on $100 orders and about 12% on $1000 orders. Closeout orders will have higher percentage freight charges from UPS, as UPS charges by weight and volume, not product cost. If you need us to calculate the freight charge before we ship an order, we are happy to do this, but it may hold your order up a day or 2.
Q: I have a web site and want to sell your products over the internet. Can I use your pictures?
A. Absolutely.
Q: Do you ship to Canada?
A. Yes.
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LEVINE GIFTS WILL BE CLOSED FOR THANKSGIVING ON NOVEMBER 27 AND 28. UPS WILL ALSO BE CLOSED AND THESE 2 DAYS ARE NOT "BUSINESS DAYS" FOR UPS FOR PURPOSES OF CALCULATING TRANSIT TIME.
THIS IS A WHOLESALE WEB SITE AND STORE. WE HAVE A MINIMUM QUANTITY OF 2 PER ITEM AND $100 PER ORDER. WE ALSO REQUIRE NEW CUSTOMERS TO FAX A COPY OF A BUSINESS LICENSE, EIN, TAX ID AND/OR SALES TAX LICENSE TO 1-800-538-4638 BEFORE WE WILL FILL YOUR ORDER. IT IS BEST TO FAX THIS INFORMATION TO US AFTER YOU ORDER AND MARK YOUR ORDER NUMBER ON IT. WE ONLY SELL TO CUSTOMERS WHO SELL CANDLES AND GIFTS. SEE FAQ FOR MORE INFO.
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| This is a wholesale web site and store. We have a minimum quantity of 2 per item and $100 per order. We also require new customers to fax a copy of a business license, EIN, tax ID and/or sales tax license to 1-800-538-4638. Please fax after you order and mark the order number on it. See FAQ for more info. |
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